Join ING and you’ll be joining a leading global fi nancial services company. A company with leading positions in Europe and North America, and strong footprints in Asia, Central Europe and Latin
America.
With around 125,000 employees serving more than 85 million customers in over 50 countries, we aim to set the standard in the way we help customers manage their financial future. How? By offering banking,
investments, life insurance and retirement services that serve our customers throughout the course of their lives.
But this is only part of our story. Facts and fi gures don’t tell you how it feels to work here. That we believe performance should be based on integrity, for example, or that success tastes sweetest
when you feel proud of how it has been achieved. That we believe in listening closely so we can anticipate and respond effectively to the needs of our customers. Or that we encourage each other to take
charge and work together to create solutions that benefit everyone – our customers, our stakeholders and each other.
This mindset, which we call Doing Well by Doing Right, is based on three values:
a can-do mentality, a passion for collaboration, and a focus on results.
In other words:
• Listening to the needs of our diverse customers;
• Staying connected so we can anticipate their needs;
• Encouraging ourselves and our colleagues to take responsibility;
• Fostering responsible growth;
• Creating a good result we all feel part of. And proud of.
Where we’re going
Rigorous research leaves no doubt: even during the best of times, people can be sceptical about financial services. The challenge now is not only to make sure that our customers’ money is safe; it
is also to earn and maintain their trust and their loyalty by drawing on our experience and expertise and our commitment to excellent service.
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